Fox Moving and Storage

Young guy was in a rush loading and then unloading truck. Rushed out of house with table and hit the globe smashing that on the porch. Then when unloading the truck into my storage unit was again in a rush to where he stacked 3-4 boxes in 2 stacks where 1 stack that had 2 marked Fragile was not being held as the lift was lowering and before the other guy could put his hands on them that stack fell. Even after this he kept doing it. Then had the nerve to ask about a tip. My tip is you need a different job you don't care about other people's things just in a rush to get things done. I put all of this via the email about how did we do and NO ONE contacted me. I used you again after you moving us from Lawrenceville to Kennesaw which that move went really well. This time not so much and I would NOT recommend you after all this happened. Total disregard for our stuff. They were also late showing up to load us.

Move size: 3 Bedroom Home Service cost: $3560

Do not use this company at all! They dropped my new refrigerator and gashed the inside of it (shelves fell out and lodged into the insulation through the plastic), they damaged over 9 items, scarred my wood floor of the new house, scratched the wooden banister and stairs. I was told by the movers after they made a call to their manager that the refrigerator would be replaced cause it was clearly their fault--to just call Brittany on Monday. Now, they make you sign a contract that has a statement on it for $.60/lb. I specifically asked about this statement prior to anything being moved cause that amount would definitely NOT cover my heavier items like the refrigerator, washer/dryer, etc. I was told by the mover, Randy, that the $.60/lb only applies to the boxes I packed myself, NOT appliances or heavy equipment. When I called Brittany, she said to document it all in a letter, and she would take care of it. Another week later, she had more documentation to fill out--putting the weight of every item damaged. You simply can't know the weight of all of your furniture and the weight of a damaged wood floor cannot be accounted for.  A few weeks later they sent a letter to sign saying you accept the $750. I paid $867 for the move and $3100 for the refrigerator and they think $750 makes the situation of all damages correct? This company is abominable. They are deceptive to say the least. They are the worst company I have dealt with for any product or service in a very long time. They have no problem misrepresenting themselves (lying) to get business. All I can say is, don't use them--even if they do look like the least cost. It isn't worth it to have your belongings damaged and the frustration and energy to try and get it resolved. They will do nothing to help you. As a matter of fact, the only thing they do is cause more frustration after the damage is done. For sanity's sake, spend the money and hire another mover--NOT FOX MOVING!

Service cost: $867

We moved from Chattanooga TN to Texas and when our stuff arrived everything was piled on top of each other as you can see from our pictures. All of our furniture was damaged and all our fragile boxes are crushed as you can see in the pictures. Things we will never be able to replace from our parents that have already passed away, just gone. We had Thousands of dollars ruined and all they offered from their insurance was $250.00. For a company to even be in business like this in unreal. DO NOT use them to move..save all your valuables and go somewhere else. They told us that our furniture would be shrink-wrapped as you can see it is not. When they opened the back of that truck, my husband and I were sick. They charged us $5000.00 for the move and we have way more damage than that. My husband is a morning show radio host and I am an author and keynote speaker and travel and speak all over the world. We have things that were in this truck from other countries that will never be replaceable. My husband's music collection he has had for the last 28 years of being in the field of radio, just crushed. All of our furniture was scratched. Our best advice to you is to DO NOT USE THIS COMPANY.

Move size: 2 Bedroom Home Service cost: $5000

This was the worst experience in moves I've had yet. They were 3 hrs late. The dispatch manager Heath was extremely rude over phone. On delivery, they put two holes in our walls, broke a light fixture, and left a large black mark on our wooden floors. Their response at the end was that the holes in the walls fall under "unusual circumstances" and will not be covered. They did not cover the dresser while moving it causing one of the walls. If you could literally go with any other moving company in the area, I would. I wish I had read these reviews before.

Service cost: $3500

I hired Fox Moving of Chattanooga to move an entire bedroom suite from one end of town to the other. This was a craigslist find. It was a job that I thought would take 2-3hrs with two men. My wife called to get quotes, Fox was about the only one to give a quote and how their pricing actually worked. So I figured we might as well give them a shot. The two guys showed up on the day scheduled, a Sunday btw. They were within the time frame and apologetic for not being there earlier, but it wasn't a big deal. I could actually tell that they had been working hard earlier that day. They jumped right into getting the furniture taped and loaded into the truck. Long story short, they waisted no time and very safely moved the furniture in under 2 hours. I was thoroughly impressed with their quickness which translates into money saved.

Service cost: $200

  I contracted with Fox Moving and Storage on 3-9-12 to move and store my household furniture which was located at my home.  I was assured at that time that my furniture would be placed in vaults or pods securely containing only my furniture. I paid an initial amount of $850.00 and a monthly storage fee of $200.00 for nearly 2 years. On 2/3/14, upon my instructions, they re-delivered my furniture to the same address and were also to pick up and deliver the contents of 2 small storage units (10'x15' and 5'x10') located a mile or so from my house.   Somehow, they lost or misplaced the 48 " round top to an oak kitchen table, a 2'x 3' oak end table, and a 48 "black television table with glass doors. Also, a number of items are damaged, including an oak pie safe, an Ethan Allen bedside table, a leather sofa and an oak bentwood kitchen chair. During the course of the delivery I had the supervisor (John McGrath) note the missing items and take pictures of the damaged items.   At the time, the supervisor stated that the missing items were probably "overflow" and were most likely stored in a separate pod. He instructed me to call Brian Michael (his boss) the next day and let him know the situation. I did so and Brian said he would look into it. He failed to call me back and would not return phone calls. On the 5th I called Amy Cragg (the Knoxville Manager and VP)  and she told me she would look into it and call me back by the end of the day..she failed to do so. On the 6th I finally reached Amy and was told they were still looking for my items. I then called John and asked that he look for the items; he promised to do so the next morning, but I never heard from him either. As of the today, I have heard nothing further from anyone at Fox Moving in Knoxville. My impression is that no one in the Knoxville operation really cares about this.   Further, the total charge of $2215. is exorbitant. Four men and 2 trucks did not show up until well after 1:00 PM on the 3rd, yet I was charged from 9:00 AM at the 4 man 2 truck rate of $178.00 per hour. There were indeed two trucks, but one arrived empty. Two of the men including the supervisor immediately left the site in the empty truck to pick up the contents of the storage units and left 2 men to unload the truck containing the furniture. Of those two, one spent his time complaining about his pay, mending his pants and talking on his cell phone. The other two returned over 4 hours later and had not emptied the storage units completely. After assisting with unloading the furniture, all four returned to the storage units, but came back without completing the job, saying that they had to go to another job. I had to finish emptying the storage units myself.     On 2/10/14, I spoke with Brittany in the Nashville office who was going to speak with the Knoxville office and get back to me regarding the lost and damaged furniture and the excessive charges. The only thing she did was send me a claim form, which I sent back to her on the 11th by Priority Mail. Thus far no one has responded. They have lost well over $2000. worth of furniture and caused several hundred dollars in damage. Nobody in this organization  seems to accept responsibility for anything.   On March 1st I received a settlement offer of $462.00 for the loss and damage but nothing was mentioned about the overcharges. The $462. Is based upon an estimated weight of the lost and damaged items, which are valued at over $3000.  I have rejected that offer.    It is worth noting that the Knoxville Better Business Bureau has 24 complaints about this company. There are also 26 complaints against the Nashville (HQ) office.  I am not sure what the relationship is between Knoxville, Nashville and Chattanooge but the common thread seems to be that Nashville is the main office that handles claims.  .

Service cost: $7490