Fox Moving and Storage

Do not use this company at all! They dropped my new refrigerator and gashed the inside of it (shelves fell out and lodged into the insulation through the plastic), they damaged over 9 items, scarred my wood floor of the new house, scratched the wooden banister and stairs. I was told by the movers after they made a call to their manager that the refrigerator would be replaced cause it was clearly their fault--to just call Brittany on Monday. Now, they make you sign a contract that has a statement on it for $.60/lb. I specifically asked about this statement prior to anything being moved cause that amount would definitely NOT cover my heavier items like the refrigerator, washer/dryer, etc. I was told by the mover, Randy, that the $.60/lb only applies to the boxes I packed myself, NOT appliances or heavy equipment. When I called Brittany, she said to document it all in a letter, and she would take care of it. Another week later, she had more documentation to fill out--putting the weight of every item damaged. You simply can't know the weight of all of your furniture and the weight of a damaged wood floor cannot be accounted for.  A few weeks later they sent a letter to sign saying you accept the $750. I paid $867 for the move and $3100 for the refrigerator and they think $750 makes the situation of all damages correct? This company is abominable. They are deceptive to say the least. They are the worst company I have dealt with for any product or service in a very long time. They have no problem misrepresenting themselves (lying) to get business. All I can say is, don't use them--even if they do look like the least cost. It isn't worth it to have your belongings damaged and the frustration and energy to try and get it resolved. They will do nothing to help you. As a matter of fact, the only thing they do is cause more frustration after the damage is done. For sanity's sake, spend the money and hire another mover--NOT FOX MOVING!

Service cost: $867

This was the worst experience in moves I've had yet. They were 3 hrs late. The dispatch manager Heath was extremely rude over phone. On delivery, they put two holes in our walls, broke a light fixture, and left a large black mark on our wooden floors. Their response at the end was that the holes in the walls fall under "unusual circumstances" and will not be covered. They did not cover the dresser while moving it causing one of the walls. If you could literally go with any other moving company in the area, I would. I wish I had read these reviews before.

Service cost: $3500

We moved from Chattanooga TN to Texas and when our stuff arrived everything was piled on top of each other as you can see from our pictures. All of our furniture was damaged and all our fragile boxes are crushed as you can see in the pictures. Things we will never be able to replace from our parents that have already passed away, just gone. We had Thousands of dollars ruined and all they offered from their insurance was $250.00. For a company to even be in business like this in unreal. DO NOT use them to move..save all your valuables and go somewhere else. They told us that our furniture would be shrink-wrapped as you can see it is not. When they opened the back of that truck, my husband and I were sick. They charged us $5000.00 for the move and we have way more damage than that. My husband is a morning show radio host and I am an author and keynote speaker and travel and speak all over the world. We have things that were in this truck from other countries that will never be replaceable. My husband's music collection he has had for the last 28 years of being in the field of radio, just crushed. All of our furniture was scratched. Our best advice to you is to DO NOT USE THIS COMPANY.

Move size: 2 Bedroom Home Service cost: $5000

Fox Moving in Chattanooga was a local company for us in TN so we immediately thought about them. We simply wanted to spend our dollars locally. We were moving to FL and needed to get the quote and the dates firmed up. I would send emails and get no response. Finally, one day I called and Chad answered the phone. He apologized and promised to get me the quote on Sunday, which was two days later than originally promised. Finally, Monday night, I get a call from Austin Manley in Nashville asking how my move was progressing. IT IS NOT because I can't get the quote. Finally, late Monday night after I sent emails to Chad Holmes and the owners I get the quote. But no one other than Austin Manley took the time to even type back "I am sorry let me see what I can do to help". My husband and I chose another mover because if we can't get any help in the beginning what makes you think you will be able to get any help later down the line. To this day, not one of the owners has bothered to respond. I personally hope they go out of business because they treat their customers very poorly. As far as I am concerned I do understand people are busy but that's what they make IPOD's, Iphones, and that's why we have email - USE THEM! THis company is the worse moving company out of all the ones I have dealt with - PLEASE SAVE YOURSELF TIME MONEY AND FRUSTRATION AND JUST STAY AWAY FROM THEM.!

Service cost: $5000

DO NOT USE THIS COMPANY!!   They are a nightmare to deal with from start to finish!   They were the least expensive so I gave them a try.  When the moving team showed up to load the truck they were unprofessional from the start. The loading of the truck was herrendous and they actually broke or scratched everything they moved.   If you use this company get ready to replace everything you let them move.   When I contacted them to have them fix, repair, or replace what they hed damaged I got little response and they wanted me to settle for $500.   Again please DO NOT USE THIS COMPANY!

Service cost: $6000

Worse move I have ever experienced. I should have listened to the reviews on this site.

90 minutes late starting and then the local move took 10 hours with 3 guys (3 bdr house; 15 miles away). Started off great, but two hours in, they switched out a crew member with someone's first day on job, who showed no initiative. They didn't get everything on the truck so I had to make an additional 8 trips with three different sized vehicles (including one pick up truck) the next day.

The company credited back $160 (the difference between 3 guys vs 2 guys). While that was appreciated, it doesn't make up for the time lost. Since then, I've discovered my light colored sofa and loveseat cushions weren't wrapped and have black scuff marks on them and they broke the switch on my standing lamp (not repairable). It's five days after the move and I'm still aggravated.

Service cost: $800